MEERA • ENTERPRISE VOICE INTELLIGENCE PLATFORM

EnterpriseVoice Intelligence ForRegulated Enterprises.

MEERA transforms customer conversations into authenticated, compliant and action-oriented enterprise workflows across banking, insurance, NBFC and regulated industries.

Enterprise Outcomes
✓ No waiting in IVR queues
✓ 24×7×365 customer availability
✓ No customer data leaves your environment
✓ Authenticate before execution
✓ Human-like multilingual conversations

MEERA Capabilities

Built for real enterprise conversations, not scripted IVRs.

Conversation Intelligence

Natural enterprise conversations with context awareness.

Voice Understanding
Context Retention
Interruption Handling
Multilingual Support

Authentication

Identity verification before action execution.

OTP Verification
DTMF Validation
Identity Checks
Consent Capture

Workflow Automation

Execute business processes directly from conversations.

Service Requests
Collections
Claims
Lead Qualification

Enterprise Systems

Connect with existing platforms and repositories.

CRM
Core Banking
ERP
Knowledge Bases

Enterprise Architecture

Designed for enterprise-grade voice operations.

Customer Channels

Phone Banking
Contact Center
Mobile App
WhatsApp
Web Portal
MEERA Core
Speech Engine
Conversation Engine
Authentication Layer
Policy Engine
Workflow Engine
Analytics Layer

Enterprise Systems

Core Banking
CRM
LOS / LMS
ERP
Identity Systems
Knowledge Bases
Authentication
OTP, DTMF and customer verification workflows.
Security
Customer-controlled deployment and data ownership.
Compliance
Auditability, policy enforcement and traceability.
Automation
Enterprise workflow execution and orchestration.

Voice Intelligence Capabilities

Human-like enterprise conversations at scale.

Multilingual Interaction

  • ✓ Hindi
  • ✓ English
  • ✓ Hinglish
  • ✓ Regional Languages

Conversation Intelligence

  • ✓ Context Awareness
  • ✓ Interrupt Handling
  • ✓ Natural Dialogue
  • ✓ Dynamic Responses

Enterprise Controls

  • ✓ Authentication Layer
  • ✓ Audit Logging
  • ✓ Human Escalation
  • ✓ Policy Validation

Enterprise Use Cases

Enterprise Customer Operations

Customer Service

  • ✓ Service Requests
  • ✓ Complaint Handling
  • ✓ Account Queries
  • ✓ Ticket Creation

Collections

  • ✓ EMI Reminders
  • ✓ Recovery Campaigns
  • ✓ Payment Follow Ups
  • ✓ Settlement Workflows

Banking

  • ✓ Balance Enquiry
  • ✓ Card Services
  • ✓ Transaction History
  • ✓ Service Requests

Customer Onboarding

  • ✓ Customer Verification
  • ✓ KYC Assistance
  • ✓ Application Tracking
  • ✓ Status Updates

Enterprise Data & Security

Built for environments where data matters.

Customer Conversations

Voice interactions across support, collections, servicing and engagement workflows.

Personally Identifiable Information

Secure handling of customer profile, identity and regulated personal data.

Authentication Data

OTP validation, DTMF workflows, consent capture and identity verification.

Financial Information

Account servicing, transaction inquiries, claims, policies and banking workflows.

Call Recordings & Transcripts

Conversation history, transcripts, summaries, actions and audit records.

Enterprise Integrations

CRM, Core Banking, ERP, Knowledge Bases and enterprise platforms.

Integration Ecosystem

MEERA orchestrates enterprise systems instead of replacing them.

CRM Systems
Core Banking Platforms
Loan Origination Systems
Policy Administration Systems
MEERA CORE
Speech Engine
Conversation Engine
Authentication Layer
Policy Engine
Workflow Engine
Analytics Layer
ERP Platforms
Identity & Access Systems
Knowledge Repositories
Payment & Transaction Systems
CRM
Customer profile and interaction history.
Core Systems
Banking, insurance and enterprise platforms.
Security
Identity providers, SSO and access controls.
Knowledge
Enterprise documents, FAQs and repositories.

Enterprise Readiness

Built for regulated environments where security, governance and control are non-negotiable.

Private Cloud

Deploy within enterprise-controlled cloud environments.

On-Premise

Run entirely inside organizational infrastructure.

Customer-Owned Data

Conversations, transcripts and records remain under enterprise control.

Audit Traceability

Every interaction is logged and reviewable.

Human Escalation

Seamlessly transfer conversations when required.

Role-Based Access

Enterprise-grade access control and permissions.

Real Enterprise Use Cases

Move beyond conversations and execute real business workflows.

Banking
Customer
I want to increase my transaction limit before travelling.
✓ Authenticate customer
✓ Check account profile
✓ Validate policy rules
✓ Create service request
✓ Confirm request status
Insurance
Customer
What is the status of my claim?
✓ Verify identity
✓ Access claim platform
✓ Explain claim status
✓ Provide next steps
✓ Schedule escalation if required
NBFC
Customer
I missed my EMI payment.
✓ Verify customer
✓ Retrieve dues
✓ Offer payment options
✓ Execute workflow
✓ Generate confirmation

Industry Workflows

Purpose-built for regulated customer interactions.

Banking

Account Services
Loan Servicing
Collections
Transaction Assistance

Insurance

Claims Assistance
Policy Servicing
Renewals
Customer Support

NBFC

Customer Verification
Lead Qualification
Collections
Service Requests

Government

Citizen Services
Information Access
Application Support
Multilingual Assistance

Healthcare

Patient Engagement
Appointment Assistance
Service Support
Information Services

Fintech

Digital Onboarding
Transaction Support
Customer Service
Identity Verification

Executive Briefing

Explore MEERA Inside Your Enterprise.

Discuss deployment models, security requirements, compliance controls, and implementation strategy.